Loyalty

Event / Technology

Travel Marketing AI Summit London

September 8, 2026

Phocuswright's Travel Marketing AI summit comes to London, September 8. Register Now

News / Distribution

Cloudbeds, Journey partner to help independent hotels compete with brand loyalty programs

By Cathy Walsh | June 11, 2026

Journey’s AI-driven loyalty engine will be integrated into the Cloudbeds platform, giving independent properties a new way to incentivize direct bookings. Read More

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

By PhocusWire | June 5, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Are hotel CEOs overestimating their AI edge?

By Matthew Parsons | June 2, 2026

Hotel brands are touting AI as a competitive advantage, but long-term differentiation may hinge on data, execution speed and control over distribution. Read More

News / Startups

Meet the 17 finalists of the 2026 Global Startup Pitch

By PhocusWire | May 29, 2026

Finalists will compete in person at Phocuswright Europe, and winners from each region will deliver showcase presentations at WiT Singapore. Read More

From Our Partners / Online

AI-powered, human-led: Scaling trust in travel

By Andrés Spitzer, Civitatis | May 26, 2026

AI may power travel’s next operating model, but trust will depend on human judgment, empathy and connection as automation reshapes the traveler experience. Read More

News / Online

Airbnb's updates build towards wider personalization and community ambitions

By Linda Fox | May 20, 2026

Airbnb's AI-driven app updates and additions to Services and Experiences point to its wider strategy. Read More

News / Online

Expedia Group moves advertising unit under CMO Jochen Koedijk

By Morgan Hines | May 18, 2026

The move continues Expedia Group's reorganization following the merger of its B2B and supply businesses. Read More

From Our Partners / Distribution

Why travel is the new battleground for bank loyalty

By Dakota Smith, HTS | May 12, 2026

Travel rewards are reshaping bank loyalty as consumers seek more value, flexibility and ways to offset rising trip costs through credit card travel portals. Read More

Opinion / Technology

Agentic commerce in travel: Who wins, who loses and what to do about it

By Mario Gavira | May 11, 2026

Mario Gavira argues that travel companies face sharply different levels of exposure to agentic AI disruption, with loyalty, unique inventory and human expertise emerging as key defenses. Read More

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Agoda, BizTrip AI and more...

By PhocusWire | May 8, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Finance

Expedia Group hits record Q1 profitability amid AI overhaul

By Morgan Hines | May 7, 2026

CEO Ariane Gorin shared concrete examples of how AI has driven performance across the business. Read More

News / Finance

Journey acquires experiences platform Epicurate

By Cathy Walsh | May 6, 2026

The deal adds dining, wellness and other services to Journey’s loyalty platform for independent hotels and short-term rentals. Read More

News / Online

Phocuswright Europe 2026: Navigating the new era

By PhocusWire | May 4, 2026

The Barcelona conference will examine how artificial intelligence, distribution shifts and changing traveler expectations are reshaping travel strategy. Read More

News / Distribution

Hilton to bring app to more AI platforms

By Linda Fox | April 29, 2026

Hilton unveiled an Anthropic-powered AI trip planner in March. Read More

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